salesforce caller id

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  • Updated 5 months ago
Our company is a heavy salesforce user and we really benefit from the click-to-dial feature from salesforce. However, there is one significant drawback. The caller ID presented is always the switchboard. However, we want the return calls to come to the direct number of the salesperson. I have been told that the caller ID for click to dial cannot be changed.

(Of course, there are frustrating workarounds such as copying and pasting the numbers into the RingCentral app, but that's not the efficient process we are aiming for.)
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Ben Miller

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Posted 8 months ago

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Kevin Hart

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I agree this is a much needed feature!