Salesforce: call log

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
Issue: Recent Calls placed and received through the Salesforce App stays visible and there's no option to hide or clear the recent calls list

Actual Behavior: 
- even after the call is ended and/or after the Call Log was saved, the recent call stays on the same screen 



Expected Behavior: 
just like on the old Salesforce App, when the call is finished, after saving the logs, the recent call should disappear from the screen 
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RheaD, Employee

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Posted 4 years ago

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Thomas Peng

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yes, please make this change RingCentral!
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Marco S. Casalaina, Alum

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Yes, we keep one recent call on the screen in case you wish to create or modify a call log. You actually want it to go away completely after you press Save? Or do you just want an option not to show the previous call at all?
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Thomas Peng

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It would be nice to get some kind of confirmation that the call was saved.  If you want it to remain, but able to edit, the "Save Log" button could change to "Edit".  That would indicate it's saved and we can then edit it. 

The making it disappear would be nice to just sort of clear your plate to know you didn't forget to do something.  I would say either of the suggestions I put would help.   Just needs some UI tweaking to make it more user friendly.
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RheaD, Employee

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we want the call log to go away completely after clicking on save.
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Parag

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Keeping the last call is acceptable but there is a bug: the previous call stays "running" and appears to be still active. 
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Marco S. Casalaina, Alum

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Please be sure to update to the latest version if you haven't already done so - the latest is 3.27. You can get it just by reinstalling it from the AppExchange, all your settings will carry over to the new version.