screen voicemail during recording

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What happened to the ability to listen in while a voicemail is being recorded and interrupt and accept the call if desired?
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Bob Hall

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Posted 4 weeks ago

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Saadet - Community Support, Official Rep

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Hmmm....Hey Bob, I ran this by one of our teams and they aren't having any issues :/ Could you provide more details about what's going on and what you're seeing?
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Bob Hall

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When I receive a call I press 2 to send it to voicemail and in the past I was able to listen in on the caller as they left the voicemail. Now the iOS RingCentral app hangs up and doesn't allow me to listen in. I'm using RingCentral 11.0.0.1.21 and iOS 12.1.4.
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Saadet - Community Support, Official Rep

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Hmmm...I would suggest contacting Support so they can look into if maybe there's a setting off or something.
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Bob Hall

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Okay