Searching if an extension is part of any Ring Group in another extension

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  • Updated 1 year ago
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Greetings! While logged into the RingCentral Admin Portal, is there a way to search if a user extension is part of any existing Ring Groups (in other extensions)?   This is particularly useful when we are deleting a terminated user from an extension in order to re-assign it or place it in the unassigned pool and to also ensure we don't break an existing RingGroup on a main extension.

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Usha Vargas

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Posted 2 years ago

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Chris Duquette, Champion

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it would be nice to be able to serach the user tab and see what groups or queues a user in. The thing is is that the user extension could also have a ring group sent in itself so it could still have ring group qualities while not being in an actual ring group.
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Sadiq Al-Husseini

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We feel this is imperative.  How is it possible that there is no way for me to see if I accidentally added an extension to a wrong ring group, or just to see if that extension is in all the ring groups that it needs to be.