Send new callers to voicemail while Im on the phone

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  • Updated 7 months ago
Merged

This conversation has been merged. Please reference the main conversation: User Settings: Disable call waiting while on a call.

There is no way to disable the "Beep" when a new call is coming in while Im on the phone. Its extremely distracting to the point where I have to ask my customer to stop talking until the other call goes to voicemail. This is unacceptable. One of two features needs to be implemented. Either there needs to be an option to send all new callers immediately to voicemail when extensions are busy, or there needs to be a way to disable the auditory notification that a new call is coming in. This question has been asked for THREE YEARS NOW and a change has not been implemented. Im not holding my breath.
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Jake Castle

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  • Very Frustrated

Posted 7 months ago

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Julie Sperritt

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Agree that this is a must needed feature that has been voted for and discussed by customers for years - yet nothing has been done!

It's probably the main complaint from our colleagues and it appears we are not the only ones:
https://community.ringcentral.com/ringcentral/topics/use_a_currently_on_another_call_greeting_or_disable_call_waiting_while_on_a_call

How is this feedback not being listened to? 

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