show current information about calls holding in call queues.

  • 0
  • 2
  • Idea
  • Updated 4 years ago
Merged

This conversation has been merged. Please reference the main conversation: RingCentral Contact Center

We would like a screen that our Call Center Admin can view that would show calls holding in call queues, how long they've been holding and what queue they are holding in.  It would be great if this screen also showed how many agents are currently in what status on those queues.
Photo of James

James

  • 230 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 2
Photo of Danno

Danno, Champion

  • 27,966 Points 20k badge 2x thumb
Sounds like you are looking for a Call Center application.  RC now has that option. 
http://www.ringcentral.com/contact-center/overview.html/
Photo of James

James

  • 230 Points 100 badge 2x thumb
I've looked at that with our RC Sales rep.  It seems like overkill for what we need ( for our 3 FT & 2 backup reps) and way too expensive for our budget.  I just need a couple of simple entry level features added to what you already have in the call queue groups and it would be perfect for us.  Thus my idea posts.  I hope these will catch on and RC will decide they want to add them.   :)
Photo of Danno

Danno, Champion

  • 27,966 Points 20k badge 2x thumb
It is pricey, as most call center applications are, but I am encouraged that RC is selling the InContact platform, which is a premium product. 
Photo of Vince Savoldi

Vince Savoldi, Champion

  • 1,020 Points 1k badge 2x thumb
Myself, like James above believe that the call center option is way overpriced for this simple feature. And really that and decent reports are the only thing lacking from your premium service.

This conversation is no longer open for comments or replies.