Show the Sender's name on the email notification for SMS

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This conversation has been merged. Please reference the main conversation: Contacts: add name in email notification

It would be great if the Sender's name will appear in "From" field on the Email Notification (given that the sender's phone number has been saved as Contacts) to identify the sender by just reading the email message and w/o checking the desktop app/mobile app.
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Posted 2 years ago

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This reply was created from a merged topic originally titled TEXT MESSAGE EMAILS.

We would really benefit from being able to see the name of the contact...not just the phone number in the email that is sent when a text message is received.  We are a US business.  Our clients place trades by phone, email and text.  I am required to keep history for every communication and be able to locate by name, date, time, phone #, etc at any time.  I currently receive emails that show texts incoming but only gives the phone number, no name.  If I happen to be away from my desk, I have to look up by the phone number before I know who is requesting to place a specific trade.  Maybe is there a specific format that the number could be in that would recognize the contact.  Seconds in our industry could cost a client lots of money.  Thank you for considering.

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