Size of fax sent is small

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
I sent a test fax to myself when I started this fax service and the size of the fax on the page is way smaller than my original which had 1" margins. It put a 2-1/2 inch margin on the right and 1-1/2 inch margin on the botton. I was told by tech support that it was the default size and cannot be adjusted. It is very hard to read the text on my page with this size so can something be done about this?
Photo of Deborah Howser

Deborah Howser

  • 90 Points 75 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey Deborah, how did you send the fax?
Photo of Deborah Howser

Deborah Howser

  • 90 Points 75 badge 2x thumb
Uploaded to the site and also another by fax
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey Deborah,

So you sent the fax via your online account here:



And then how did you receive the fax? Via email or a fax machine?

Do you have an example of this size discrepancy? This is the first time I've heard this complaint before so the more information you can provide, the better. I can make this post private, if need be, to protect your account/personal/fax information.
Photo of Deborah Howser

Deborah Howser

  • 90 Points 75 badge 2x thumb
I received the fax through our analog fax that goes to a fax server so I get it via e-mail. I do have a sample.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey Deborah,

That could be what's causing the issue, in all honesty. To put it simply, you're taking a digital file, sending it to an analog machine (where it becomes an analog file now), which then converts it back to a digital file. Unfortunately, there's really not anything that we can do once the fax leaves our servers and goes through a transformation like that :(