SMS Text Log Request and Other Features

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Provide log report for SMS texts

We provide phone answsering service and would use text messaging to relay the information to our clients. We need to be able to bill our clients for the time we spend on text messaging so I would need to be able to compile a text message log to bill our clients appropriately. The log should be in csv format so that I can group the data and I should be able to retrieve the log base on a range of dates. Basically what I need is the exact same thing as the call log except it is for text messaging.
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The Operator

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Posted 2 years ago

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OnCallAnswer

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We are an answering service as well and this lack of feature has costs us thousands of billable calls that were disputed and and we had no proof on
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Sara Larson

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I am fearful we are all voting for the same thing in different locations.  We need a SMS "call" log as well. The number from/to and whether incoming, outgoing, etc. Someone else was asking for a print out of all the texts - which seemed as if they were asking for the actual texts themselves. I just need to report on how many sms messages have been sent and /or received to each one of our numbers.
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Michel, Champion

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Yes - we need this as well.  Maybe can we just get "Text" as a "Type of Call" in the current "Call Log"? so we can track texts in the same manor as faxes and voice calls?  
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Bob Robinson, Champion

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We also need the ability to track inbound and outbound SMS messages.
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OnCallAnswer

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I do about 12,000 outbound SMC and have lost a lot of money in billable calls that I sent out and when disputed I had no supporting evidence that I sent them, 
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Mike, Official Rep

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This may or may not work for some of you , but you can do back-ups via the RingCentral Archiver (DropBox)
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VERITY

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This reply was created from a merged topic originally titled Feature Request: SMS.

  • Clickable SMS links 
  • SMS reporting - see the number of sent and receive text messages
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KNAPP

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This reply was created from a merged topic originally titled Request SMS Features.

Make SMS links clickable (i.e. iMessage)

Reports see the number of sent and receive text messages of all extension or a specific one (like a Call log or under Reports)

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