softphone does not display new messages unless I logout/login

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Using the Windows Softphone in the US.  Our system is configured to always take messages.  However, when I am logged into my softphone the message count does not increase when a message comes in and the new messages are not displayed until I logout and log back in. 
Best if it updated automagically, but is there a way to update the message display  without logging out/in?
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William Drescher

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Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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William,

My softphone (still the older version - v8.2.1.22660 - they haven't updated me yet) does automatically show a voicemail notification when a voicemail is left, which is the way it is supposed to work. There is no configuration item which enables/disables this functionality.

Which operating system and softphone versions are you running? Has this just recently started or has it always been that way for you? Have you tried uninstalling and re-installing the Desktop for Windows (softphone) app? Often times just uninstalling and re-installing will work out some of these strange occurrences.
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William Drescher

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My computer OS is WIN10.  The softphone is the current version, 8.2.1 and was just installed.  We just became RC customers.
One of our computers is older and needs version 8.0.4, and the same thing happens.
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William Drescher

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As soon as I said it was, it stopped updating automatically.  The message(s) appear as soon as I hit "more" at the bottom of the form.
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Mike, Official Rep

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Jan, Thanks for assisting. 

William... It's always  a good idea to check your router configuration as well as making sure you on the latest version of the softphone. There's a chance this could be a signalling issue.  Visit:  RingCentral Network Requirements - Extended
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William Drescher

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It works just fine for awhile.  It appears that the application stops updating after a period of inactivity.  I will test it more and see if I can figure out when it stops updating. 
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Mike, Official Rep

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OK.. thanks.. and if necessary feel free to open a case as Jan suggested. Thanks
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William Drescher

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Did that.  Thanks.