Softphone vs Desktop App

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This conversation has been merged. Please reference the main conversation: Fax: Bring back, or add additional fields to customize fax cover sheets

The new desktop app is virtually worthless to send faxes using the Fax Editor which it does not have. The beauty of Softphone was that you could attach a PDF and put signatures anywhere with the stamp. Then it saved the transmissions in a folder on your computer so you had a record of them accessible in the Inbox window. Basically for me, the new desktop app does nothing for me and I had to get technical support to load it on my new computer. Otherwise I would have to find a different service.
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Christine Cobb

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  • frustrated with the new app

Posted 5 years ago

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Mike, Official Rep

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Thanks for your comments Christine,  Our product team continues to add features and functionality to the new desktop app, so these requests/comments to help!

I agree, I prefer the old Softphone over the new Desktop App. The Desktop App freezes and lacks a significant amount of the features Softphone has. 

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