Some call data is not saved in Salesforce.

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  • Updated 1 year ago
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Hello,

We are having some trouble with one of our users. The calls and minutes he makes are logged into RingCentral but they are rarely copied to Salesforce.

The integration seems to work fine for our other users. The only difference I can see is that this user works on a Mac instead of a PC.

What could be causing this problem?
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MAITLAND

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Posted 2 years ago

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Mike, Official Rep

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Can you please open a support case and include the account and user details so that this can be researched?

  
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Nandhakumar Murali

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any resolution for the issue?  or do I have to raise support case?
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Mike, Official Rep

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Please go ahead and open a case and include the user details, times dates, screenshots etc. so our support team can look at specifics.