SORT BY NAME IN PHONE PRESENCE

  • 0
  • 3
  • Idea
  • Updated 2 months ago
Sorting by name on phone presence. 

Is it possible to sort all of the names that you add into your phones physical presence (including sidecar) by name, or do you need to rearrange them manually? If it isn't currently possible, can we add this as a feature request for standard accounts? 
Photo of Lisa Masters

Lisa Masters

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 0
  • 3
Photo of Danno

Danno, Champion

  • 27,250 Points 20k badge 2x thumb
Unfortunately, manually is your only option - b/c of the nature of presence keys on a hosted system.
Photo of Geekmom

Geekmom

  • 412 Points 250 badge 2x thumb

Can you insert a "blank" key in between programmed presences so you could add a new one in alpha order?


Photo of Danno

Danno, Champion

  • 27,250 Points 20k badge 2x thumb
Not sure if this is the case for all phone models, but with the Polycom phones - no.  Even though you're asked if you want to keep it blank, before saving, the system still collapses the keys. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 51,908 Points 50k badge 2x thumb
Hey Lisa,

I flipped this to a feature request for other members to vote on!
Photo of Alex Lazo

Alex Lazo

  • 60 Points
Kinda crazy this isn't already a feature. Makes my life very difficult...
Photo of Cruz

Cruz

  • 94 Points 75 badge 2x thumb
Event if this feature doesn't get a lot of votes it is a critical feature for clients that have receptionist phones with a long list of extensions.
Current option to manually adjust the list every time there is a new user or name change is unproductive.