SORT BY NAME IN PHONE PRESENCE

Sorting by name on phone presence.

Is it possible to sort all of the names that you add into your phones physical presence (including sidecar) by name, or do you need to rearrange them manually? If it isn't currently possible, can we add this as a feature request for standard accounts?

Lisa Masters

90 Points

Posted 1 year ago

1 year ago

Danno, Champion

27,384 Points

Unfortunately, manually is your only option - b/c of the nature of presence keys on a hosted system.

Comment

1 year ago

Geekmom

412 Points

Can you insert a "blank" key in between programmed presences so you could add a new one in alpha order?

Comment

1 year ago

Danno, Champion

27,384 Points

Not sure if this is the case for all phone models, but with the Polycom phones - no. Even though you're asked if you want to keep it blank, before saving, the system still collapses the keys.

Comment

1 year ago

Saadet - Community Support, Official Rep

52,978 Points

Hey Lisa,

I flipped this to a feature request for other members to vote on!

Comment

8 months ago

Alex Lazo

60 Points

Kinda crazy this isn't already a feature. Makes my life very difficult...

Comment

4 months ago

Cruz

94 Points

Event if this feature doesn't get a lot of votes it is a critical feature for clients that have receptionist phones with a long list of extensions.
Current option to manually adjust the list every time there is a new user or name change is unproductive.

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