Status continues to show "offline" even though it has been changed to "available" many times - why and how do we fix?

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We have a user who's status shows as "offline" even though she has repeatedly changed it to "available".  She has logged and back in and it still will not budge from "offline".  How can we fix this?
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FROELICH

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Posted 2 years ago

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Kim, Alum

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Which product is being used: Desktop App, Mobile App, etc?
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FROELICH

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Desktop app -
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Kim, Alum

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What version does the users have? Is it up-to-date?
Also follow the troubleshooting steps listed here for basic Desktop App troubleshooting and let us know.
(Edited)
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FROELICH

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It is version 8.0.6.20118, and says it is up to date

I'll have her try the troubleshooting steps
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Kim, Alum

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Hello- just checking in to see if the user was able to resolve this with the troubleshooting steps provided above?
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FROELICH

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That did not work, but she spent an hour on the phone with tech support last week, and after setting up a new extension for her, uninstalling and reinstalling, things are finally working for her now.  Thank you!
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Kim, Alum

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Thank you for the update! :-)