Status continues to show "offline" even though it has been changed to "available" many times - why and how do we fix?

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  • Updated 4 weeks ago
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We have a user who's status shows as "offline" even though she has repeatedly changed it to "available".  She has logged and back in and it still will not budge from "offline".  How can we fix this?
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FROELICH

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Posted 4 years ago

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Kim, Alum

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Which product is being used: Desktop App, Mobile App, etc?
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FROELICH

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Desktop app -
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Kim, Alum

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What version does the users have? Is it up-to-date?
Also follow the troubleshooting steps listed here for basic Desktop App troubleshooting and let us know.
(Edited)
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FROELICH

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It is version 8.0.6.20118, and says it is up to date

I'll have her try the troubleshooting steps
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Kim, Alum

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Hello- just checking in to see if the user was able to resolve this with the troubleshooting steps provided above?
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FROELICH

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That did not work, but she spent an hour on the phone with tech support last week, and after setting up a new extension for her, uninstalling and reinstalling, things are finally working for her now.  Thank you!
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Kim, Alum

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Thank you for the update! :-) 
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Ryan P

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Coworkers and i having the same issue, everyone shows as invisible in RingCentral/Glip desktop PC app. When I change to Available it immediately changes back to invisible. I have tried restarting the app and no change.
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Jessica - Community Moderator, Official Rep

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Hi Ryan,

This is a known issue and is being actively worked on!

If you create a case with support, please mention INC-24687. Thanks. 
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Julie Chekenian

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Has this been fixed?  I have tried every application - app.glip.com, extension, app by itself.  My status keeps changing from Available to "In a meeting"  after a certain period of time.  Thanks
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Saadet, Employee

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Hi Julie, this issue is still being investigated. Please open a case with Support and include the Incident number that Jessica provided :)
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Daecy King

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This is happening at our office as all. All Desktop apps, everyone is showing invisible and it will not go show as online even if we go to change it.
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Jeremy Gunn

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Same here hope they can fix it soon
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Roberto Borias

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We are getting the same issue here now on a fresh install.