Suggestion of que position announcement in call que

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  • Updated 3 years ago
Merged

This conversation has been merged. Please reference the main conversation: RingCentral Contact Center

  1. Account type: UK
  2. A brief description of the business: Garage
  3. A high level description of the product or feature being requested: CALL QUE POSITION ANNOUNCEMENT LIKE FEATURED IN YAC THAT WE USED TO US TO ADVISE YOUR POSITION IN THE CALL QUE IS '2ND IN QUE' THEN AS THEY MOVE FOWARD IT WOULD SAY YOUR POSITION IN THE CALL QUE IS '1ST IN QUE'
  4. A typical use case scenario explaining how your business would use the feature: EVERYDAY
  5. Benefit of such feature: CUSTOMERS KNOW HOIW LONG APPROX UNTIL CALL ANSWERED AS A LOT OF CUSTOMERS HANG UP WHEN THEY HEAR OUR FIRST MESSAGE ADVISORS ARE BUSY AND PEOPLE SUGGEST CALL QUE POSITION
  6. Include any related case number if applicable
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Orion Ryan

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Posted 3 years ago

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Mike, Official Rep

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This is a feature included in the ContactCenter plan. I'll move this so you can read more about it. If interested just contact your account manager. 

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