TEXT MESSAGE EMAILS

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  • Updated 2 years ago
Merged

This conversation has been merged. Please reference the main conversation: Show the Sender's name on the email notification for SMS

We would really benefit from being able to see the name of the contact...not just the phone number in the email that is sent when a text message is received.  We are a US business.  Our clients place trades by phone, email and text.  I am required to keep history for every communication and be able to locate by name, date, time, phone #, etc at any time.  I currently receive emails that show texts incoming but only gives the phone number, no name.  If I happen to be away from my desk, I have to look up by the phone number before I know who is requesting to place a specific trade.  Maybe is there a specific format that the number could be in that would recognize the contact.  Seconds in our industry could cost a client lots of money.  Thank you for considering.
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Tracy

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Posted 2 years ago

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