Toggle Availability for Specific Call Queues

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And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are assigned to, correct?

Note: This conversation was created from a reply on: Usage and Adoption Reports.
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Spoonhandle

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Posted 9 months ago

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Spoonhandle

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I was asked for some more details on this idea, so here we go.

The phone system that my company is moving away from allows agents to dial numbers to sign in and out of phone queues that we have configured. (Billing, New Sales, etc.).

As far as I can tell there's not really any way to do that with Ringcentral. I will be assigning individuals to multiple call groups and then they have the option in the Ringcentral Phone application to toggle themselves available/unavailable for any queues they are assigned to.

So if there were the ability for agents toggling available/unavailable to specific groups/queues they are assigned to that would allow a very easy way for other agents that aren't normally in particular queues to jump in and help if needed or to allow agents to focus on queues that they may be working on for their shift, without us having to constantly be adding/removing people from the different groups/queues.
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CC-Bill

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Agree.  We have users that belong to multiple queues and work different hours.  When they are out of office, they may still answer calls from a specific queue on their ringcentral app.  It would be nice to give them the ability to quickly log in/out of specific queues from their ringcentral app.  Right now, there is only an "Accept Queue Calls" on/off toggle choice that is all or nothing.  Need specific queue acceptance choices.
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Alexander Wade

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This would be super helpful...we also have a couple high volume queues that we would love to be able to assign back up persons to without them always being in there. The only alternative now is manually adding and removing queue users as needed. So the ability to toggle on or off specific queues at user level would be amazing.