Jessica, if you search, you will find another post where I explained it. The point is this. I have several extensions. To make a long story short, to respond to messages in various extensions I have to log out of one extension and into another. What is needed is an ability to move between extensions without having to log in and out. It has been requested for years and that RC has not done this is baffling. Certainly, the admin needs to grant access to other extensions if other users exist, but that should not be an issue. However, as the admin, I want access to all extensions without logging in and out.