Unable to text outside of our organization. Unable to contact support

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This conversation has been merged. Please reference the main conversation: 10/21/16: Major DDoS Attack may be affecting some services.

Since the past hour we are unable to text to phones outside of our organization. We are unable to contact Help from the portal
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Joseph Campbell

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Posted 3 years ago

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Danno, Champion

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Incident Summary:

Outbound SMS failures

Start Time:

Oct 21, 10:48 PDT


RingCentral customers are currently unable to use the Business SMS feature. This is impacting all customers.  The customer experience is that they are unable to send SMS messages. No other services are impacted at this time.  

Additional Resources for Information:

Please note that the incident above may or may not be affecting your account. You can find more information at the RingCentral Service Status Site. You can view the service status specific to the network segment where your account resides. You will need to log in with your password so we can identify your account.

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