Update 8.4.5 can't view settings (app crash)

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Merged

This conversation has been merged. Please reference the main conversation: Upgrade to the latest version of RingCentral for Desktop (Crash or Failed Installation after upgrading to 8.4.5)

When i try to view the settings, the app crash (8.4.5)




Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x10031FA6; write 0x00000140;

* stack trace *

<undef>

DrvSetContext


Details: Exception

>>>

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x10031FA6; write 0x00000140;

* stack trace *

<undef>

DrvSetContext


<<<

ESS::Assertion in thread 6836 @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

`anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc

CheckForReadOnlyResource

RtlKnownExceptionFilter

RtlInitializeExceptionChain



Photo of M G Financial Counseling

Posted 1 year ago

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Photo of Mike

Mike, Official Rep

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There's a known issue with this release.  I'll move this to a new thread, that has rollback instructions.

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