Need a report that would show users' scheduled hours. That way I don't have to pop in and out of 20 plus users to see their active hours. Any way that can happen?
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144 Points
Posted 1 year ago
Chris Duquette, Champion
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14,544 Points
Michel, Champion
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2,086 Points
So you are looking for a summary report of all users' scheduled hours as setup through each of their user extensions - is this correct? Or are you looking for what their scheduled hours are for a specific day, as in "who is scheduled for tomorrow"?
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144 Points
Yea through their extensions, as it is I have to go in and out of everyone's extenstion/ user profile and make sure the times are set correctly. It's a pain with 20 plus users.
Saadet - Community Support, Official Rep
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43,744 Points
Hey Josh,
Could you provide some more details and an example of where you envision this feature being?
Could you provide some more details and an example of where you envision this feature being?
- Account type (U.S., Canada, UK, AT&T, Telus, BT)
- A brief description of the business
- A high level description of the product or feature being requested
- A typical use case scenario explaining how your business would use the feature
- Benefit of such feature
- Include any related case number if applicable
- Number of Users and/or Digital Lines
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144 Points
1. US
2. We do tech support for a software that's made in house
3./4. I would like a report that would show users hours, even a simple excel sheet. When you go into each user and set the hours for their phone schedule. I need something that shows that. We have over 20 employees and are growing, so something that would help me make sure the phone schedule matches the work schedule would be amazing. Possibly a way to import hours too, but I will settle for a list of users, days, and active phone hours.
5. I spend a lot of time checking that other people are scheduling my employees correctly. So this would help me see it all in one report, instead of 20 plus different user profiles.
6. 22 active and 8 more in training that will be ready to hit phones in a week or so.
2. We do tech support for a software that's made in house
3./4. I would like a report that would show users hours, even a simple excel sheet. When you go into each user and set the hours for their phone schedule. I need something that shows that. We have over 20 employees and are growing, so something that would help me make sure the phone schedule matches the work schedule would be amazing. Possibly a way to import hours too, but I will settle for a list of users, days, and active phone hours.
5. I spend a lot of time checking that other people are scheduling my employees correctly. So this would help me see it all in one report, instead of 20 plus different user profiles.
6. 22 active and 8 more in training that will be ready to hit phones in a week or so.
Michel, Champion
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2,086 Points
When you mention "import" - do you mean import into ringcentral to update extension hours? or to import ext hours from ringcentral? or something else? Explain what you want to import from and to, and for what purpose. Thanks.
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144 Points
Well maybe being able to export current hours to a spreadsheet then using same format import to auto update everyone's hours. might be a nice feature
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4,220 Points
