Control ring order of Desktop App and Mobile App.

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  • (Edited)
Or allow us to customize the order we want our devices to be used in.

Why is  user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.

Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.
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E. M Scott

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Posted 4 years ago

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United Portraits

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This reply was created from a merged topic originally titled Ring my desk phone first, then my mobile ringcentral app.

So here's my problem.

The RingCentral app on the iPhone is great, because it is connected the phone system, making transferring very easy, parking calls, etc.

The problem is that I only see a setting to ring the app on the smarphone FIRST. I want the deskphone to ring, and then after a certain number of rings, ring the mobile app on my smartphone.

I can make it so that it rings the office first, but then when it "fowards" the call to my phone, it just rings like a normal number, and doesn't ring the mobile app. So if I need to transfer or park a call, I can't.

Any ideas? Am I missing something?
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Kim, Alum

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If you want the option to customize the order of how the devices ring, please VOTE in the upper right corner to request this.

(Edited)
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Ashlynn Kaplan, Champion

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From what I have seen on an other, rather long thread, is that is just isn't available yet. 
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Mike, Official Rep

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Correct. It's not available at this time. The thread you mention has been merged into this one in order to combine the "likes". 
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Hannah

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This reply was created from a merged topic originally titled Why are my voicemail messages are directed to my mobile phone and not RingCentral....

I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).


Is this a common issue? Are there any known solutions?


Thank you!
This reply was created from a merged topic originally titled Hardphone no longer rings on incoming calls.

I have a Polycom VVX 310.  Recently, it stopped ringing when I have an incoming call.  Does anyone have any insight on how to resolve this issue?
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Trisha

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We have the same need, to ring the Desktop phones first, then the mobile app second....this seems like such a very basic call handling request, I find it baffling that it require "likes" to have this added to a future update, but if that's what it takes, then  +1 from me.
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Claudio (Customer)

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+1 from me.
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Renee Bugbee

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+100 - seriously doesn't make sense. Call my mobile and computer to see if I'm walking around before checking to see if I'm at my desk, then call my desk is hard programmed? I'm liking and commenting a bunch to try to move this up - this has been requested for over a year ?
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danno

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This reply was created from a merged topic originally titled Sequential routing, no simultaneous android/PC ringing.

The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here.  This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles.
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danno

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My post was merged here.  To be clear, my Android does not ring if the call is forwarded due to no answer on the previous sequentially ordered soft phone.  This is clearly a missing feature.  My android will ring if transferred manually, but will NOT ring if automatically rolled.  This is an obvious feature gap.  Thanks.
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JOE WEBER

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This reply was created from a merged topic originally titled Call Handling: Allow customizable time to have deskphone ring before ringing mobi....

I want when someone contacts my office line number (IP/Softphone/physical phone/SIP) (aka not my computer), it rings on my physical phone (above), THEN if I don't answer after 20/30
seconds (because I'm out of the office)...I want it to ALSO ring on the
Ringcentral App on my cell phone (simultaneously).

Steps
1) Call Rincentral office line, don't answer...then
2) Rings on Ringcentral App simultaneously incase out of the office
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Mark Adams

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This reply was created from a merged topic originally titled make the desktop app an option to ring second to the IP Phone.

make the desktop   app an option to ring second to the IP Phone , right now, the  desktop app rings first, 
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Jennifer Brabham

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This reply was created from a merged topic originally titled Desktop users want hard phone to ring first, then softphone.

Desktop users want hardphone to ring first, and then softphone (RingCentral app). Right now, it appears if you want desk phone to ring first, you have to turn softphone off completely.  Am I missing something ? 
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Naveen Avvaru

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This reply was created from a merged topic originally titled Call Forward Option [First Desktphone and then App].

After discussing with the tech team, I am writing this post. It looks like RingCentral does not have an option to define which one to ring first. The site has an option to ring mobile app first. I wanted to request the RC Engineering team to add this feature. The user should be able to define which one to ring first either desk phone or soft phone. I want the desk phone to ring first and if I am not available at the desk, my soft phone in the iPhone should get ring.
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EVANS

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This reply was created from a merged topic originally titled Allow specific ring order for deskphone, softphone and mobile app(s).

  • Account type : UK
  • Description of the business : engineering sales
  • Description of the product or feature being requested: Ability to select each endpoint independently, and select a ring delay of less than 5 seconds, where each endpoing is added to the simultaneous ring group.
  • Scenario: Select ring order and delay in the example order: softphone (2 secs), deskphone (3 secs), mobile app(s) (5 secs +).
  • Benefit: This allows the user to note an incoming call on their PC, then prepare to pick up the deskphone. If they are not at their desk, then the call will eventually reahc their mobile app. Currently, all three devices ring and there is a caucophony of ringing devices in an office where there are 4 users (and therefore 12 devices making a noise).
    Include any related case number if applicable
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REGISTER

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I am brand new to RingCentral and cannot believe there is not an option to choose which phone rings first?!  I would love to have the option to make my IP hard phone & Desktop app ring first and THEN my Smartphone second.  This would be very helpful for certain employees that are working in and out of the office that I have in a call queue group.  This way if an employee is out of the office and their Smart phone rings then they will know that all other employees are on the phone and will take the call.  As it is now, my employee in the call queue group outside of the office, turn their Smartphones to DND.
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Ronald Sta. Maria, Employee

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I am voting up in behalf of my customer Khayal ALIYEV, because he said the device is good whenever he is using the mobile app there is a second delay with it. So he would like instead as a secondary option to ring that instead of deskphone.
(Edited)
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Stephanie Huss

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This reply was created from a merged topic originally titled Can I have it ring to my desktop app and my mobile sequentially instead of simult....

When I get a call, it rings to both my desktop app and my mobile app simultaneously. Can I set it to ring sequentially? I would like it to ring first to my desktop and then to my mobile app if not answered.
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Shannon Brunston

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This would be great & also doesn't seem like it should be merged. This is a different request than this thread...
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Renee Bugbee

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I think it's different, but same: get rid of the "First ring: Desktop apps & Smartphones" hard coding, and make those two separate ringing options that could be on/off/delay individually.
(Edited)
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Liam Elliott

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Exactly! Separate the mobile and desktop apps so we can ring them sequentially, and allow us to ring the apps after the hardphone.
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Eric L

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This reply was created from a merged topic originally titled Call Handling: Prevent mobile & desktop app from ringing simultaneously.

US RingCentral Office Enterprise

We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road.  Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers.  Unfortunately, this would mean that they would receive calls on both the desktop & mobile apps simultaneously.  While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.

Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions?  Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations.  When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).

I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference.
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Eric L

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I'm not sure who merged my post to this conversation/topic, but please undo it.  If you read my post, you'll find that it has nothing to do with allowing the desk phones to ring before the apps, or the overall order in which the apps & phones ring.

I'm requesting a feature to be added which would create an exception so that the mobile app doesn't ring when you're at a specified location (like the office), where you'd be sitting in front of the computer with the desktop app.
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Eric L

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Not sure about everybody else, but I'm a little concerned that this entire thread almost seems like a "dumping thread".  Of the 17 replies in this thread, 12 were similar feature requests which were merged here, and only 1 is a reply from an RC Rep (not including the 1 comment from another RC Rep) from over a year ago.  Furthermore, this is one of the most liked & followed threads in this entire community forum.

Could we please get an update as to whether this is under consideration, or just not going to happen?
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Paul Lomax

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Any update on this? When a phone is set up as a common phone (hot desk) doesn't make any logical sense why you would want you smartphone or desk phone to ring before your desk phone that you have logged in to. Being able to customise the ring order would solve this problem.

Also being able to make the smartphone app ring before or after the desktop app would be very useful. Having both ring at once is annoying!

And finally, can the Google / gmail chrome extension have controls? There doesn't seem to be any way to determine when it rings.
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Brian Quick

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This reply was created from a merged topic originally titled Calls on softphone app ring on mobile app. This needs to be separated, so when I....

Please separate differentiation between soft phone and smartphone app in settings where you can not take queue calls.  I don't want my mobile phone ringing while I'm at my desk taking soft phone calls!
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Eric L

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Agreed!  In my above post, I pitched the idea of being able to set Wi-Fi/location exceptions so that your mobile app won't ring while you're at home or the office.
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Brian Quick

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How do we ask it to be unmerged?
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Kim, Alum

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It was merged to allow for the ability to "customize" the device in how they ring, to include the Mobile App and Desktop App. Combining these threads helps our Product Team review all the details in 1 thread :-)
(Edited)
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Bob Pogue, Champion

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This reply was created from a merged topic originally titled Customize Call Flow: allow Apps and Handsets use the same call flow..

The iOS and Android Mobile Apps and the OSX and Windows Desktop applications

This applies to all of the customers I work with as a VAR.   The applications must ring before the handsets or not at all.   They should be able to ring at the same time, or we should be able to customize the call flow.  
This disparity is not intuitive to the end user and diminishes the value of the applications.    In order to achieve proper call flow it is necessary to either remove the handset or the mobile app from the equation.   I'm receiving numerous complaints about this from my end users.   Please address the issue soon.
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ORTHOPAEDICS, Champion

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It would be extremely useful to allow the smart phones to ring after the desk phone

This must be a constant scenario for many businesses:
When a user receives a call, they prefer to answer calls on their desk phone because they do not want to use battery life on their smart phone. But sometimes when they are not sitting at their desk, or are out somewhere else, they would prefer the call rings to their smart phone through the app. I know this could be similiarly accomplished by setting their cell phone number as one of the sequential dials, but the point would be to not use their own cell phone service and to use the company's RingCentral service.
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SU

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This reply was created from a merged topic originally titled Call Handling Order: when can we set up the "First Ring" as the office phone?.

Currently, call handling & forwarding features force the first ring of the phone to go to the desktop app & mobile device.  It would be most helpful to allow the first ring to go to the office phone and then forwarded to other devices.
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Chris Duquette, Champion

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This reply was created from a merged topic originally titled Order of Ringing.

1. U.S.

2. Law office

3. A good feature would be if a user could make their desk phone ring before cell phone apps or desktop apps. It's odd that a person can't make their desktop phone app ring and have it roll over to a smartphone app or desktop. My customers at more than one of my clients have asked why they have to always remember to go into their cell app to turn on forwarding to make sure they get their calls in the field rather than the call just having to have to ring every device they have at once.

4.User that is constantly in or out of the office wouldn't have to remember to turn on or off forwarding, calls would just follow his call handling tree. (ex. deskphone, smartphone, other user if desired.
)
5..The benefit is, it's less work for an end user to have to deal with and they will certainly not have to worry about missing a call or have to remember to turn on or off a feature to avoid beig rang on all devices at once. 

6. No open cases at this time, just want the option to make deskphones ring prior to smartphones without having to turn on or off forwarding.
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Chris Duquette, Champion

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just wanted to bring this back up as i thought it would be a great idea. calls should hit my deskphone forst prior to my apps, or in any order i choose. i shouldnt have to have my cell app and desktop ring at the same time or wait for a call to not be answered on my cell to make it to my desktop. right now i just turn on or off my cell app forwarding depending on where i'm sitting. also the intercom feauture also follows this ringing, so when i intercom to my bosses office, his cell rings then his intercom answers, these type of things make the call handling seem clunky.
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Bradley Mendel

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I agree 100%.  The desktop app, mobile app, and deskphone should be able to be set however you would like.  Most people probably would like their deskphone to ring first, then mobile phone and possibly have the mobile and desktop app ring at the same time.    
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Jeff Kaprelian

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This reply was created from a merged topic originally titled Feature request: please separate the desktop and mobile applications so inbound c....
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Jason Davey

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This reply was created from a merged topic originally titled ring desktop app. mobile app and ip phone on its own extension simultaneously.

  1. Account type  : Office Premium 2 - 19 lines 
  2. A high level description of the product or feature being requested: call would come into an extension and the call would simultaneously. 
  3. A typical use case scenario explaining how your business would use the feature: all 3 would ring simultaneously so that whether the customer is out of office or at his desk, he would be able to pick up immediately.
  4. Benefit of such feature: ease of use. flexibility. an improvement over its 
  5. Include any related case number if applicable: 06190203
  6. Number of Users and/or Digital Lines: 8
(Edited)
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Chris Duquette, Champion

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this request is like 3 years in the requesting, any update for us on this?