Control ring order of Desktop App and Mobile App.

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  • (Edited)
Or allow us to customize the order we want our devices to be used in.

Why is  user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.

Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.
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E. M Scott

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Posted 5 years ago

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Saadet - Community Moderator, Official Rep

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Official Response
Hi Everyone,

I wanted to provide an update that our Product Team is planning to separate the Desktop and Mobile app options under Call Handling & Forwarding. This will allow you all to better customize your ring order. Currently they are targeting our 19.4 release. If for some reason they run into any issue and the release gets delayed, I'll let you all know :)