I have a desktop and a laptop when I travel. I also have a desk phone. Right now I cannot upload soft phone on both my devices and seamlessly call out on both systems. I have to remember to de-authorize my desktop so I can authorize my laptop app to work properly. On you next upgrade, please make this change.
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180 Points
Posted 7 months ago
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914 Points
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180 Points
Brandon, Champion
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18,520 Points
Luke, U.S. Tier 1 Support
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3,774 Points
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914 Points
I agree with your comments and for most users this would be fine, however I'm guessing there are a few users like Mike and I who go back and forth between a laptop and a desktop and would like to use the RingCentral Desktop app when we are using either device. I understand that having two softphones active at the same time to send calls could be problematic. Just curious if for situations like ours there could be a toggle built into the softphone that allows it to activate and use the current device that we are logged into; e.g. if logged into our desktop then that would be the current active softphone, if logged into our laptop then that would be the current active softphone. The task of logging into the web interface to deactivate and reactivate is annoying and it seems there should be an easier way to tackle this issue.
Luke, U.S. Tier 1 Support
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3,774 Points
It's certainly something that would come in handy for users like yourself and Mike. There is a feature request going for this idea, I'd recommend that you post there and try to revive the conversation a bit by giving us your take on how useful it would be.
https://community.ringcentral.com/ringcentral/topics/deauthorize-softphone-on-exit
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:
- Number of Digital Lines on the account:
- Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
- A brief description of the business you perform:
- A high level description of the product or feature being requested:
- A typical use case scenario explaining how your business would use the feature:
- Benefit of such feature:
- Include any related support case number if applicable:
https://community.ringcentral.com/ringcentral/topics/deauthorize-softphone-on-exit
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:
- Number of Digital Lines on the account:
- Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
- A brief description of the business you perform:
- A high level description of the product or feature being requested:
- A typical use case scenario explaining how your business would use the feature:
- Benefit of such feature:
- Include any related support case number if applicable:
