Visual Call Que. Where you can grab calls from Que's you belong to.

We used to have phone system where the hud showed active call Que. Meaning I could pull people calling in and answer them if some questions were busier than others. Also Desktop hud would show you who was inline to speak with you (actively with caller id or pulling from contacts). It also would allow you to drag into you desk phone or transfer calls visually to others.

Brian Moreno

110 Points

Posted 3 months ago

3 months ago

Gary Manske

300 Points

Hi Brian! I would like to alert you to the Bridge Operator Console which may be something to consider in this case. You can find it in the App Gallery. When you launch it, you have a 30-day trial at no cost to play with it. Contact Bridge Communications if you have questions, please.