Voicemail: user is getting error for Option 4 to "Call Back"

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I have a voice mail user who is trying to do option 4 within the voice mail to call back the person leaving the voice mail. It tells him that the option is not enabled. How do I enable the call back feature?
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LIGHTNER

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Posted 2 years ago

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Danno, Champion

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Are you sure the CLID was presented?  That is the only option I'm aware of that would prevent the feature from not working.

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