Voicemail indication from department showing up on user extensions.

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I have the Polycom VVX310. As of now, the red voicemail light will only blink if there is a voicemail for that specific extension. I wish the light could also blink if there is a voicemail present for a department that the extension was also a member of. Then, clicking the 'mail' button on the phone could direct the user to the correct mailbox containing the message.
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Michael Lochner

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Posted 6 years ago

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Larry Solheim

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This should be the case with all phones.
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RC-Installer, Champion

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Well here is a thought, the phones could only monitor one mail box at a time for the indicator light.

But could direct voice mails from departments to a user Voice mail box so that VM's from multiple sources end up in one place.

With E-mail notification the need to check VM via the phone is being less and less used

Just a thought


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Ben Foster, Alum

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Chuck is right - more people are using email and the RC mobile app to get voicemail. Both are good options. And I don't think the IP phones we sell have the capability to "monitor" more than one voicemail inbox. But you can have the system email multiple people when a new group (department) voicemail shows up - it's also possible to get notified of new voicemails via SMS.
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Larry Solheim

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You should look at Packet8 (8x8.com) because their system certainly does show calls from the extension and all departments that that extension is assigned to.  I think sometimes that people forget that some of us use our desk phones more than others, and this is a feature that needs to be fixed.  Too often I miss department messages because I don't see the email coming in for one reason or another.

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