- Account type (U.S.
- Related case number Case 07116192
- Software version 126.96.36.19909
- If desk-phone related, have you rebooted phone? yes
- Number of Users and/or Digital Lines affected. all VVX phones
Over the past few days I have gotten many complaints that HD is no longer displayed on the users phones and the call quality is not as great as it was.
Nothing has changed on our network and no settings have been changed.. All users have the HD voice if possible checked. the only thing that has changed on the system is the phones auto updating to 5.6.0.
Internet connection is not a problem we have a 50/50 fiber line here.
Im curious if any other users have noticed a call quality downgrade after the firmware update to 5.6.0? Do you all still have HD displayed on your VVX phones when making calls?