Warm transfer

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When answering a call via a soft phone, I want to transfer a call to another team member and click the warm transfer button.  If the number I am calling is a mobile and it goes to their voicemail, I can get back to the original call but is there any way I can end the call to the team member.  It seems to just leave it in limbo until I have completed the call.  There is no end call button for the team member.  Am I missing something?
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Doreen Johnson

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Doreen, I would suggest doing a Blind Transfer if you want the call to go completely to the Team Member's cell phone. 
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Doreen Johnson

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Thanks Saadet, I will give it a go.  So should you only use warm transfer if you know the person is going to answer and you are going to transfer?
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Saadet - Community Support, Official Rep

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Hey Doreen! It's really based on your preference :) I like Warm Transfers because then I know the call was taken care of by the receiving party. But I only do them if I know the receiving party is at their desk/available.