We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting

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This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting?
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Erica Brotz

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Posted 2 months ago

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Arun Guha

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Unfortunately, I've learned from my own support case(s) on this topic that RC does not really support Hunt Groups like other more telco-like VOIP providers. First I tried Groups - failed. Now Virtual extensions - also failed. I'm told it's a feature.

Needless to say my end users are irate. Hundreds of false positives on everyone's Missed Calls display.

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