Call Logs: What is 'Find Me'?

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It can either say Phone Call, Outgoing Fax, VOIP call, Find Me, Ringout Web and I'm not sure what the 'Find Me' means here.
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Jaclyn

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Posted 4 years ago

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Nathan Malone, U.S. Tier 2 Support

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Hello Elizabeth,

When you looks at your call log in the "Simple" view you will see that all your calls you did not answer show as "Missed." If you look at the call log in the "Detailed" view you will see a more detailed break down of the call.

In "Detailed" view, every missed call to your line will will actually appear as 2 individual lines. One will show the over all outcome of the call, missed, accepted, or voicemail. The second line will show the leg of the call where we reached out to your cell phone with the call. That line will show what happened with the leg of the call to your cell phone. In the event of a missed call you will always see the next line show the "FindMe (No Answer)."

This means that someone called, we sent the call to your cell phone through the "FindMe" forwarding option, and there was "No Answer" on the cell phone. RingCentral then sent the call to voicemail, but the caller hung up before leaving a message. You will see the same thing on a voicemail entry. The first line of the call will show Voicemail, the over all outcome of the call, the line under it will show the "FindMe (No Answer)" to your cell phone.

Hope this helps.
Nate Malone, Tier 2 Technical Support