My call log is showing that some of my calls have the action of "SIP Forwarding." The number is not being forwarded anywhere and I want to make sure that I am receiving all of my calls to the right location.
We do not use any IP phones. Only Desktop Apps.
We do not use any IP phones. Only Desktop Apps.
-
150 Points
Posted 9 months ago
Saadet - Community Support, Official Rep
-
43,480 Points
Hi RingCentral,
we have user group to ring few specific users after 4 rings/20 sec which shows as sop forwarding in ringcentral web call log but no call log in ringcentral desktop app and also not showing inbound call in salesforce ringcentral app. Is this a bug or issue with RingCentral ?
we have user group to ring few specific users after 4 rings/20 sec which shows as sop forwarding in ringcentral web call log but no call log in ringcentral desktop app and also not showing inbound call in salesforce ringcentral app. Is this a bug or issue with RingCentral ?
Saadet - Community Support, Official Rep
-
35,336 Points
Hmmm...I haven't heard of that happening before. I would suggest opening a case so we can take a look!
Thanks for reply, my case# 07049122 , could you please escalate it. I believe it is ringCentral issue/bug
Saadet - Community Support, Official Rep
-
35,336 Points
Hey Sonal,
The Agent assigned to your case will troubleshoot and escalate if need be.
The Agent assigned to your case will troubleshoot and escalate if need be.