When I try to launch "Glip - Team Productivity" the screen just sits there with "Loading Glip..." message

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

When I launch the glip desktop application, the screen comes up and shows "Loading Glip..." (the dot-dot's are animated). But the application never "loads", and there are no "configuration", "properties", or "preferences" to work with in any of the menus (so I don't know if it's missing some configuration settings.)

My goal is to get this working without spending too much time away from my primary work, and without "yaatomc" (yet another app taking over my computer).


Photo of Robert Barnard

Robert Barnard

  • 112 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,744 Points 20k badge 2x thumb
Hello Robert,

Have you tried opening up Task Manager on your computer and Ending the Glip Program? Then try opening it up again.
Photo of Robert Barnard

Robert Barnard

  • 112 Points 100 badge 2x thumb
Hi Saadet,

Thank you for your response. I just tried terminating the session, then restarting it. The Glip desktop app is responding as it has previously, the continual "Loading Glip".
Here's a screencast of the session:
https://www.screencast.com/t/ny3BqiYyss

Thank you again.
Best Regards,
Robert
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 17,412 Points 10k badge 2x thumb
This happens to us sometimes too, though not all the time. 
Photo of Mike

Mike, Official Rep

  • 92,054 Points 50k badge 2x thumb
Robert, We are looking into this to see if there are any issues right now. Have you by any chance tried using the browser based version?  www.glip.com?
Photo of Robert Barnard

Robert Barnard

  • 112 Points 100 badge 2x thumb
Yes, when I remember to bring up Glip up in a browser, it works. But I don't always remember to launch a browser for it.
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Bryan,  Our Glip team will need a few details to research this. Can you please use the button below to open a case?

In the case notes please include the log file which can be found at: C:\Users\<username>\AppData\Local\SquirrelTemp\SquirrelSetup.log

Also please include what version of Windows OS you are running.




Then please reply back here with the case number.

Thanks!
Mike
(Edited)
Photo of Robert Barnard

Robert Barnard

  • 112 Points 100 badge 2x thumb
Case opened.
Photo of Robert Barnard

Robert Barnard

  • 112 Points 100 badge 2x thumb
Case number is 05868830
Got a call back from Mark at RingCentral (6/14/2017 @ 1:17 PM) recommended downloading and installing the latest version of Glip.

As of now, 6/21/2017 11:23 AM, I haven't done so. But I will once I'm back from vacation; several higher priority items to resolve today, didn't want to leave anyone hanging on this thread.

Cheers!
Photo of Patrick Horan

Patrick Horan

  • 638 Points 500 badge 2x thumb
We are a small US based company with 17 users and as the Glip admin, I get repeated reports of this from our end users who all use the desktop Glip app on Windows 7/10.  So far, they have all been able to quit the application using the task bar icon and re-launch Glip to resolve the issue.  But it is rather inconvenient as some report they have to repeat this process almost every day.
(Edited)
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 17,412 Points 10k badge 2x thumb
06-21-2017 We are experiencing the same exact issue as Patrick Haven (above) in both Windows 7/10 and that is the only way we have been able to resolve it as well. We are all using the latest version of  Chrome Browser as we are a Google Apps organization. Chrome Version 59.0.3071.109 (Official Build) (64-bit)   This only happens intermittently on our workstations so it is not grinding us to a halt. It would be nice if they debugged it though before we roll it out to 2000+ users.    Furthermore - Glip via Chrome Browser does not accept our RingCentral Signin   as it says it should,   we can only get in using our Google Sign In.  This happens every time we try to sign in to Glip on the Chrome Browser. 
(Edited)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,744 Points 20k badge 2x thumb
Hello Everyone,

If you haven't already, please open up a case so that we can start tracking and fixing the problem. Thank you!
 

This conversation is no longer open for comments or replies.