When I use Ring Out the person I'm calling hears our voicemail instead of a live call. How do I fix this?

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  • Updated 11 months ago
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When using the RingOut feature from desktop (not the app, directly through the Ring Central website), it allows me to make the call, but the caller hears our voicemail recording instead of a live person. Why is this even happening if we're calling out from the program? 

We currently have all of our incoming calls forwarded to voicemail. 
Photo of Autumn Wyda

Autumn Wyda

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Posted 11 months ago

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Photo of Mark Bartoszek

Mark Bartoszek

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Double check and make sure that your voicemail isn't set up as your user greeting.