whisper announcement

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  • Updated 4 months ago
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i would really like to see something like a whisper/announcement or something to just announce to the operator that they have a business call aka/ incoming call from etc. or just something that makes a tone/ or just says incoming call. so people know for sure its not a personal call but they don't necessarily have to push 1 to connect. 
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WILMINGTON NC Taxi

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Posted 4 months ago

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OnCallAnswer

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We had this set up before, as an answering service we needed to know what company was being called, it is the play announcement setting. We had to change the whole set up though when all of our lines that we were paying $4.99 a month for they decided they were going to all the sudden call those "mobile users" and require us to pay $37.99 a month for each line. So we had to move all of our extensions to user phones that we already had, but we could no personalize the setting for each line and play the announcement. We also had to program it for the caller ID to show called number and we had to program that as the individual company. So you can put the setting to show Called # on the caller ID and program your contact in you phone so that you know it's a business call, you always want to press 1 to accept because otherwise after a couple rings they may get your personal Voice mail. The downside is that you lose the incoming caller ID info but you can always go back and look at your called log if need be. Hope this helps. 
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WILMINGTON NC Taxi

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No it wouldn't we can't have drivers and dispatchers pressing one it overcomplicates the job and to alter caller ID wouldn't work because we copy paste the number into the dispatch system
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OnCallAnswer

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How many numbers do you have?
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WILMINGTON NC Taxi

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At this time only two and one user everything is forwarded to drivers cell phones
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WILMINGTON NC Taxi

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I'll be porting in a third number here shortly
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OnCallAnswer

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You can program them to play announcement. In your user settings click user details, click edit on record user name and type in whatever you want them to announce. Click on call handling/forwarding, settings on the right. Click on edit under Incoming call information. Click on the right play announcement. Put both of those on always and check Include mailbox name in announcement, save and you should be all set. 
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WILMINGTON NC Taxi

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So that would announce to dispatch or driver receiving the call where it's from?