When I go back to review texts sent sometimes there is just a blank text circle, I have to go in and out several times in order to see them all. Below is two examples, I have crossed out private information.
Does this happen only when you first launch the softphone, and go to your text messages? Or does it happen when you are logged into the softphone, you get a new text and go to view it and you see the blank conversation bubble?
If it only happens when you first launch the softphone, have you tried waiting for several minutes without going in and out to see if the SMS will eventually load?