- Log out of the Desktop App and close. (Close it from running in the background as well).
- Deauthorize the PC online in the website interface under Settings > Phones & Numbers.
- Log back in.
- Also - Make sure Desktop App version is updated.
My boss received this error when attempting to login to his account on his laptop. He only has a laptop and a phone. Why would he receive this message? Additional information which may be helpful. He is the superuser on the account. I did login as the superuser from a different computer in order to update the company directory. I have done this before without any trouble.
I have a PC desktop at my office, a PC desktop at home, a Mabook Pro laptop, and an iPhone. I'd like the softphone installed on each of them although fine to be logged in to only 1 at a time.
Additionally, if you use Google and the Chrome browser you can download and install the RingCentral Chrome extension, which again has a few exceptions from the desktop app but is a close second.
We just had this annoying message on a desktop where the user changed, but the desktop didn't. After trying various things, we had to remove the softphone from the admin interface and have the new user log in. Pretty irritating, as it was our front desk and we were missing calls via the softphone interface during this period. Seems like a bug, since the very same soft phone was used between the old user and new.
Error message at login (iPad, desktop, and iPhone). When I log into RingCentral via iPhone, iPad or desktop, I receive the following error message. Does anyone have any ideas as to why this is happening?