Why can't I login to the smartphone app with the correct login and password?

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Why can't I login from my mobile ios app? I'm using the right phone number. I'm using the right password. (both verified... even changed the password once to be sure). Anyone else have this problem?


I keep getting "Invalid phone number or password. Please try again." It's the right login and password. Extension or no extension makes no difference.


Frustrating! (I'm having no problem using the login/pass from my PC.
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Peter Collison

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Posted 6 years ago

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Desiree, Alum

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Hi Peter,

Sorry you're running into this problem.

I know that you can login to the website, but can you try resetting your password to see if it helps?

Thanks.

Desiree
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Bill Bradley

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Desiree, try reading the customer's post next time. They told you they had already tried changing the password!
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Todd Matacale

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I am having the same problem on my HTC One with Android 4.1. Like person above, I tried resetting password. Still cannot login.
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Todd Matacale

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I believe I found the problem. Do NOT try to log in with your desk phone number, instead, use the phone number that appears at the top of your RingCentral website after you log in. My desk phone and my "ring Central" phone are not the same. After I tried using my number showing at the top of the website screen, it logged in correctly. Good Luck!
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Jerry Brown

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I'm encountering the exact same issue with my Samsung Rugby Smart...I still have 3 days left on my trial - if I keep running into problems I'll be switching to a new provider pretty darn quick!
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Awais Ahsan

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Same issue here. Anybody have an update? Using HTC One, Android 4.1.
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Todd Matacale

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I believe I found the problem. Do NOT try to log in with your desk phone number, instead, use the phone number that appears at the top of your RingCentral website after you log in. My desk phone and my "ring Central" phone are not the same. After I tried using my number showing at the top of the website screen, it logged in correctly. Good Luck!
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Sean Weeks

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I am having this problem as well.  I have tried everything above, and yet still no luck.
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B Smith

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There are two different Ring Central apps, make sure you download the correct one - if you have Ring Central w/ AT&T then make sure you selected the corresponding app, when you search the playstore you'll see the regular Ring Central app and RC with AT&T app...pick the one with AT&T if that's what you have..
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Evan Allen

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Be sure that you are logging in with the MAIN number and extension.  I had this issue and was able to determine that direct extension numbers DON'T WORK when logging in.  I still called in and confused the support guys with it for posterity...
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Evan Allen

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Be sure that your main number has administrative and operator capabilities too
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Silas Deane

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My problem is the Samsung phone keyboard.  Whenever I put in my number it automatically puts in parenthesis and dashes. Nothing I can do can correct it.  HELP!

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