This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension
Hi we have some dental offices and they all have unique names. I have created call queues for each of these offices. We would like to have some employees remotely answering calls for the various offices which would belong to all the queues. With the desktop app it will show you the name of the call queue that patient dialed so that the employee can know for which office the patient belongs to. The employee can then change their greeting to say they are with that particular office. The mobile app doesn't include the call queue name when someone dials, it does however show the number the customer dialed but it would be more intuitive if it showed the call queue name. Likewise in the caller ID section where you can pick which company number you want to show up on the customer's phone it would be nice if the call queues associated to the numbers showed up there. All this would require our team memorizing all the phone numbers. thanks!
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