We need Zoho CRM integration capability. Zoho Support is integrated with Twillio and I suspect Zoho CRM will follow shortly. We have been a Ring Central user for over 5 years but when the Twillio.Zoho CRM integration is ready, we will be switching, if Ring Central does not support a similar solution. This feature is available with Salesforce but I suspect there must be an exclusivity agreement between Salesforce and Ring Central that is is preventing the project. If so, that was a bad decision. Zoho CRM is growing much faster than Salesforce.com and is a lower cost product, with better features and flexibility.