We’re excited to announce that we’ll soon be exiting Early Access Preview, and making these capabilities available to all customers! Here are some important updates:
- New name: RingEX AI Assistant (“AI Assistant”) Thanks to your feedback we have renamed this product feature AI Assistant.
- You’ll get continued access at no cost AI Assistant will be available in Advanced, Ultra, Standard, Premium, and Ultimate tiers. As a thanks to our Core and Essentials Early Access customers, you’ll receive continued access until further notice.
- Feature access This feature is default ON for all users. If you want to turn these features off for your entire organization or for just some users, this can be configured in the admin portal.
- Product Specific Terms: Starting October 24, 2024, your use of AI Assistant is subject to your Agreement with RingCentral and the RingEX AI Assistant Terms available at https://www.ringcentral.com/legal/add-on-services.html .
- Other Product changes:
- Default Audio prompt cannot be disabled - Due to requirements in certain jurisdictions, giving notice of call recording and transcription and receiving consent to do so from all participants is mandatory. Moving forward, we have removed the option to turn off the audio prompt and 1the/a] default audio announcement will play automatically before recordings are activated. Please note that you are solely responsible for ensuring your users comply with applicable laws, which may vary depending on the jurisdiction in which the call takes place.
- Call intelligence will not be available - We are removing the “RingSense” icon from the app experience that included detailed call summaries, highlights and more. RingSense for Sales (now known as RingSense) customers will continue to have access to the RingSense icon.
Check out all the features AI Assistant has to offer here!
FAQ:
Can you tell me more about the fair/reasonable use policy?
To maintain optimal performance, RingCentral may limit AI notes usage to 500 minutes per user per month. and reserves the right to manage AI notes usage that exceeds 500 minutes per user per month.
How can I learn more about your AI Development?
We do not use RingCentral customer data to develop the AI model. For more information, view our RingCentral AI Transparency Whitepaper.
If you have any ideas on how to improve the features, please let us know at ideas.ringcentral.com.
Share your feedback about the RingSense AI experience HERE
As a reminder, by expressing interest, you agreed to the RingCentral beta terms.
For any other questions or to opt out of the early access preview, please contact us at ringsense.eap@ringcentral.com