Welcome NetSuite to our growing list of CRM integrations

We are happy to announce the launch of our NetSuite integration powered by the Unified CRM extension, as well as to welcome NetSuite users to our growing community.

By following our installation instructions customers can get started on their own in less than five minutes. And if anyone has any difficulty, please share your experience with the community so we can work together to get you up and running successfully.

Feedback is what makes all betas successful. So we invite you to share your ideas with us. We want to learn how we can best integrate with your business’ usage of NetSuite so that it feels like a natural extension of that product. For example, one thing we have heard from customers is a desire to associate call logs with Sales Orders -- something we are now working on. Also, as with all beta products, we expect there to be some challenges here and there, but we are committed to getting all issues resolved to everyone's satisfaction.

Please bare in mind, our new NetSuite integration requires NetSuite version 2024.1 or greater.

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Byrne,

The link to the installation instructions is not working and all the links display 404 errors

https://ringcentral.github.io/ringcentral/rc-unified-crm-extension/crm/netsuite/

@drogo Thank you for catching that. The issue has been fixed.

Byrne,

Thanks for the update.

I assume this is the correct link: https://ringcentral.github.io/rc-unified-crm-extension/crm/netsuite/

Byrne,

I’m connected to NetSuite and the app is able to find the contact record and opens the contact from the incoming call

However, When trying to log a call from the app to NetSuite (either manually or automatically), I receive the following error message: Error in Creating Call Log

Any suggestions?

@drogo Thank you for this report. I will ask the team to check the logs and investigate.

Perhaps some good news though - we will soon be releasing an enhanced error reporting system to provide users with more information about the problems they encounter - to hopefully make troubleshooting and resolution easier. Stay tuned to this community for news about this when it is released.

Hi @drogo

It seems the role that you are using does not have sufficient permission, can you please check if It has Subsidiaries permission by going to Role →Permissions → List → Subsidiaries?

I’m connected as administrator. It has full subsidiaries permissions.

I posted a separate question before seeing this - we are having issues with creating Contacts. No log or error points to anything specific. Tried with the admin role and same result. Tried using standard NetSuite forms and same result.

@badgepassjeff Replied to the other thread you posted.

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