Hello @mike-caron I'll coordinate with the current person in charge of your account. We sincerely apologize for this experience, as it falls short of the standard we aim to provide.

Thank you.  What is the time line????

Hi Mike! Someone will reach out within the day. If you do not receive any calls or email, please let me know.

It has been three days and no response??? Are you an AI bot making promises that a representative will contact.  This is following a similar pattern of empty promises and poor customer service

I guarantee you, Mary is not a bot. She will reach out again to your account manager and I will oversee this so someone reaches out to you. 

Hello @mike-caron, I sincerely apologize for the lack of communication you experienced last week. It's clear that there was a breakdown in the process, and I want to assure you that we take this matter seriously. After thoroughly investigating the situation and coordinating with your Account Manager's supervisor, I've been able to identify the root cause of the issue that led to this oversight. I have also sent you a direct message for our continued communication Thank you!