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New Participant
Sep 9, 2022 1:51 PM UTC
Solved

Change site for a phone number in multi site setup

In our Multi Site instance.... all phone numbers are assigned to Site = Company.

I don't see any options to change the Site assignment for a phone number.

Mary-Community_Moderator
Community Manager
Sep 9, 2022 6:40 PM UTC

Hi! You are not allowed to change the Site of a phone number, but you can change the Site of the user extension where that number is assigned.


On the Admin Portal, Go to Users > Select the Extension > User Details > Settings & Permissions > Click Edit under Site > Select the new site > Save.

2 replies

Mary-Community_Moderator
Community Manager
Community Manager
Sep 9, 2022 6:40 PM UTC

Hi! You are not allowed to change the Site of a phone number, but you can change the Site of the user extension where that number is assigned.


On the Admin Portal, Go to Users > Select the Extension > User Details > Settings & Permissions > Click Edit under Site > Select the new site > Save.

The First Step
Dec 6, 2022 8:55 PM UTC

What if the phone number is assigned to Auto Attendant ???