Hello,
Is there a way for the call to be transferred to an extension when the number is not the same? For example, the extension for user 1 is 101 but I would call to dial 1 to reach that extension. Is this possible? Same for 102 (2), 103 (3) etc.
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Are you using a desk phone or the app?
Is this for you personally or does everyone want to dial 1 for 101, 2 for 102, etc? If for everyone, just change their extensions to 1, 2, 3 etc.
If this is only for you, you could create call queues to do this. So, for extension 101, make a queue and make the queue's extension 1 and add extension 101 as the agent, and so on.
Thanks for the recommendation, @tak-it1.
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