Error notifications sent to unauthorized email addresses.

Forum|Forum|4 years ago
September 20, 2021
3 replies
568 views

When setting up a meeting and including someone not on our plan, an unauthorized client email is sent automatically. It is sent to our admin and 3 other email addresses, one of which is not even on our plan. No one ever entered the 3 additional email addresses to receive any admin information. Support can not figure out how this is happening. Any ideas?

admin portal

PhongVu

Community Manager

Such a question should be asked via this support channel. You need to provide your account information in the ticket so they can have a look at your account settings.

J

jgladney

Author

The First Step

I have done that - and spent a couple of hours / screen share and numerous tests. The support tech had no idea how to fix this.