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The First Step
Mar 16, 2021 7:14 PM UTC
Question

Feature of Ring Back Ring Tone

Hello Ring Central,

A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.


Thank you,

National Business Technologies.

    3 replies

    Mar 16, 2021 7:19 PM UTC

    Hello @Anass Bouayadi, we highly suggest posting this to our ideal portal. Please click HERE to post. Thank you for sharing this!

    The First Step
    Mar 16, 2021 7:24 PM UTC

    Will do that. Thank you @Jenn-Community_Moderator.

    The First Step
    Mar 16, 2021 8:46 PM UTC

    I've experienced this with Call Park but not Call Hold. Could suggest they use call park until this feature is added?

    https://www.ringcentral.ca/office/features/call-park/overview.html

    " Unanswered calls ring back after five minutes, so you can ensure your callers are well attended. "