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The First Step
March 16, 2021
Question

Feature of Ring Back Ring Tone

  • March 16, 2021
  • 3 replies
  • 807 views

Hello Ring Central,

A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.


Thank you,

National Business Technologies.

    3 replies

    March 16, 2021

    Hello @Anass Bouayadi, we highly suggest posting this to our ideal portal. Please click HERE to post. Thank you for sharing this!

    The First Step
    March 16, 2021

    Will do that. Thank you @Jenn-Community_Moderator.

    The First Step
    March 16, 2021

    I've experienced this with Call Park but not Call Hold. Could suggest they use call park until this feature is added?

    https://www.ringcentral.ca/office/features/call-park/overview.html

    " Unanswered calls ring back after five minutes, so you can ensure your callers are well attended. "