There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients.
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Hi Lyan, for feature requests, please post it in our Ideas Portal at https://ideas.ringcentral.com/. You can also vote for the second feature that you mentioned here.
I have seen few organizations that required individual numbers apart from internal extension numbers that help them to communicate from different branches.
But as per your requirement you can always post a feature request here: https://ideas.ringcentral.com/
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