Solved

I am being extorted by Ringcentral

Forum|Forum|1 year ago
November 1, 2024
1 reply
16 views

ronramy
New Participant

My business utilizes RingCentral to over 10 locations and 30+ lines; I requested to test RingSense on a 30 day trial, it did not meet the needs of my business, I requested the cancellation and refund.

It’s been almost a month and I am being told over and over “it’s undergoing approval with my superiors”

This is absolutely insane - this is an add-on feature, and I am forced now to dispute my credit card to get a semblance of justice?

I fear what would happen if I ever did decide to leave Ringcentral as a whole.. would they hold my phone numbers hostage? Can you imagine the power they hold like this?

Best answer by Mary-Community_Moderator

Hello @ronramy,

Thank you for sharing your experience with us. I truly understand your frustration with this process, especially given the size and importance of your business's RingCentral setup.

To help get this resolved as swiftly as possible, I’ll escalate your concern to our Cancellation Team. They’ll reach out to ensure we address this and help with the refund process. Your business deserves prompt and clear support, and I apologize for the delays you've encountered.

+1

Mary-Community_Moderator
Community Manager
Answer
Forum|Forum|1 year ago
November 1, 2024

Hello @ronramy,

Thank you for sharing your experience with us. I truly understand your frustration with this process, especially given the size and importance of your business's RingCentral setup.

To help get this resolved as swiftly as possible, I’ll escalate your concern to our Cancellation Team. They’ll reach out to ensure we address this and help with the refund process. Your business deserves prompt and clear support, and I apologize for the delays you've encountered.

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