Hello @ccupani, Hi there! I noticed that your account is currently with Spectrum, one of RingCentral’s partners. For assistance, feel free to reach out to their dedicated support team. Here’s their hotline where you can get help.

1-800-314-7195

That is the issue. Spectrum has NO CLUE about the product. Literally. 

I’m sorry to hear this. I recommend reaching out and asking for escalation assistance if Tier 1 Support isn't able to resolve your issue. They’ll be more than happy to help you further!

Did that yesterday. Absolute zero help. They simply do not know the product. Now I am having major texting issues. For one, all texts to our MAIN number ONLY go to my email address and NOT the one I designated in notifications. Heck, there is not really a place to designate main number notifications anyway. Secondly, somehow texts to my personal phone are getting sent to my RingCentral notifications somehow. No idea how that is even possible.

Hey, @ccupani I was able to contact our internal team that works with Spectrum. They are going to have one of their supervisor reach out to you.
Please let us know if you don’t hear back.