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After installing the Macintosh
softphone app from our software support channel several users report
after re-opening they are being asked to additionally install Helper
Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have.



We would prefer this
prompt not appear for our users and wonder if there is some way to
suppress it. It is not clear what is being installed and it does not
seem to effect anything.


We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

Hello @Dean Eckstrom, apologies. I would highly suggest opening a case HERE, and our phone support will investigate for us and give you an accurate answer. Thank you for your patience in this matter.

@Jenn-Community_Moderator You mean like #11625709 and #1160984. They have not been effectively responded to.

These are getting no-traction. Our support team suggested this as a venue to get some attention. I note several other posts in Community complaining of the same issue. They too seem to be lacking attention.


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